Privacy Policy

Privacy Policy for GoldenTrader.in

1. Information We Collect: 1.1 Personal Information: We may collect personal information, including but not limited to names, addresses, email addresses, and phone numbers, when users register on our site, place an order, or subscribe to our newsletter. 1.2 Payment Information: To process payments, we collect billing details, including credit card information. This data is securely handled by our payment processing partners, and we do not store sensitive payment information on our servers. 1.3 Usage Data: We may collect non-personal information, such as browser type, device type, and pages visited, to improve our website's functionality and user experience. 2. How We Use Your Information: 2.1 Order Processing: We use personal information to process orders, provide order confirmations, and communicate with customers about their purchases. 2.2 Marketing Communications: With user consent, we may send periodic emails, including newsletters and promotional offers. Users can opt-out of receiving marketing emails at any time. 2.3 Improving Website Functionality: We use usage data to analyze website performance and enhance functionality. 3. Data Protection: 3.1 Security Measures: We implement security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. 3.2 Third-Party Services: We may use third-party services to process payments and analyze website performance. These services have their privacy policies, and users are encouraged to review them. 4. Information Sharing: We do not sell, trade, or otherwise transfer personal information to outside parties. This does not include trusted third parties who assist us in operating our website or servicing customers, provided they agree to keep this information confidential. 5. Cookies: We use cookies to enhance user experience and gather information about site usage. Users can choose to disable cookies through their browser settings. 6. Your Rights: Users have the right to access, correct, or delete their personal information. Requests can be made by contacting us through the information provided below. 7. Changes to this Privacy Policy: We reserve the right to modify this privacy policy at any time. Changes will be effective immediately upon posting on the website.

We are committed to protecting the information we collect, so we want you to feel confident about using website to plan and buy your travel tickets. We have applied appropriate administrative, technical, and physical security procedures to help safeguard the personal information you give to us. We will use reasonable and current Internet security methods and technologies to prevent unauthorized access, keep data accurate, and ensure proper use of information.

Any information that we designate as Confidential shall be treated confidentially by the user and shall not be disclosed except as required by law or to achieve the purpose of this agreement and the obligations of both the parties therein. If you are more at ease with giving your credit card information over phone, you can contact our Customer Service Centre on Toll Free number. Please Contact us if you have any more queries or concerns, and we will reply within 24 hours.

PAYMENT MODE

We accept payments through ‘wire transfer’ and ‘credit cards’. You can pay the amount using American Express, MasterCard and Visa credit card. On-line credit card payment system is safe and widely used. Your credit card details will not be shared with anyone except our service provider. You will receive all the transaction details once you complete bookings such as hotel rooms, transportation, etc. A service tax of 2% will be added to your billed amount in addition.

CANCELLATION REFUND POLICY

Please be aware that we may have to cancel some orders that we cannot process even if approved. We have the right, at our sole discretion, to reject or cancel any order for any reason. Some reasons that may cause your order to be cancelled include out of stock items, mistakes or errors in product or pricing information, or issues detected by our credit and fraud prevention department. We will reach out to you if your order is partially or fully canceled or if we need more information to accept your order. If we fail to process your order within 15 working days we will start a refund.

We will refund the Credit Card or Net-Banking account if your order is cancelled after the payment was made by Credit Card or Net-Banking. We will send you a cheque (not a DD) if the payment mode was Cheque or DD. Cheques will be sent to the customer’s billing address only.

If we get a cancellation notice from the customer and we have not processed/ approved the order, we will cancel the order and refund the full amount. We cannot cancel orders that have been processed and sent out already.

Cancellation & refund will follow the rules & regulations of the respective authority if you cancel the services online.