Refund Policy

Refund Policy

1. Returns and Refunds

We want you to be completely satisfied with your purchase from GoldenTrader. If you are not satisfied with your order, we offer a hassle-free return and refund policy, subject to the terms and conditions outlined below.

2. Eligibility for Returns

• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Perishable items like fruits are eligible for returns only if they arrive damaged or if there is an error in the order.

3. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong items, please contact our customer support team at support@goldentrader.in within a day of receiving your order. We will provide instructions for returning the items, and upon verification, we will issue a refund or send a replacement, based on your preference.

4. Non-Perishable Items

For non-perishable items, you may return the product within [number] days of receiving your order. Return shipping costs will be the responsibility of the customer, and once we receive the returned item in satisfactory condition, we will issue a refund minus the original shipping costs.

5. Perishable Items

Due to the nature of perishable items, we cannot accept returns except in the case of damage or errors as mentioned in section 3. Please contact us immediately if you encounter any issues with your perishable items.

6. Refund Processing Time

Refunds will be processed within 15 days of receiving the returned item. The refund will be issued to the original payment method.

7. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at support@goldentrader.in

22,Sathyamoorthy colony,
Tirumangalam,
Chennai 40

support@goldentrader.in